I’m so excited about the change and grateful to everyone for supporting my business for so many years.

Google Local Business Listings are different than organic or pay-per-click listings. They typically only show up when the user types a service oriented business followed by the city for their search. A large map from Google Maps appears alongside up to ten URLs with a phone number by each. If you need more than ten listings you can click in “More Results from ‘Insert City’ “ and you’ll be taken to a map with alphabetically lettered red pegs for each register business on Google Maps.

It seems over the last year being listed on Google Maps and/or Google’s Local Business Listings is becoming even more important since they are being displayed more often in search with up to ten listings before organic listings even start.

Changes in Google Local Business Listings’ Algorithm

One client of ours was listed and is still listed under a Local Business Listing for their service, but it seems the listing fell in a short period of time; they went from #2 to #44 out of 3,656. Since many local business owners are seeing the value in these listings and Google makes the submission process much easier to understand than the general ins and outs of SEO, competition is on the rise.

With this recent surprise in dropping, I have decided Google Local Business Listings has its own algorithm. After noticing what the patterns were and what the top listings did, I made some adjustments using the modeling method. Soon after I noticed a huge rise in ranking.

Based on researching and observation, the pattern that presents itself for those that are high on the listings is they have:

1. Photos – They only recently they allowed this. Add as many photos as you can and a company logo.

2. Multiple Reviews – It’s important that these be from real customers. You can not have too many. Don’t fake them either, it’s easy to see. Just as with Amazon, people trust products with lots reviews that have kept above three stars.

3. Use Keywords in Company Description – They offer an area where the business representative can describe what the company offers.

4. Use Keywords in Company Name – Don’t be deceptive by changing your company name, but if your keywords are in the extended business name or LLC, make sure this is the name in which you register.

5. Add a Coupon – Google allows printable coupons to be added by your listing.

Add these elements to your Google Local Business Listing and you are sure to be in the top ten.

6. Create links to the listing – Add a link from your homepage to the listing and encourage current customers or website visitors to review your company.

7. Add Videos- If your company already has videos on YouTube you can place them right there on the page.

You can either give it to the client to fill out in advance of a meeting or simply use it as a guide while you talk to them. It is best for small- to medium-sized projects.

Website Planning Checklist:

1. What is the primary goal of your web site? (generate sales, give information, etc.)
2. Who is your target audience or demographic?
3. What do you think your audience will be trying to achieve or receive from your site?
4. Please list the names of five other sites that you like. Why are they attractive to you?
5. What is the deadline for a new site? Why?
6. Who are your competitors?
7. From visiting your competitors’ websites, or those in a similar field, what are some aspects you like and would like included on your site?
8. What type of content would you like to include?
   • Text
   • Images
   • Audio
   • Video
   • Blogs or Forums
9. Is the content already created? If not, who will create the content?
10. For describing your company on the web, what sets you apart from your competition—what makes you special?
11. What content will need to be updated and how often? Who’s going to do the updating?
12. Do you have existing brand elements (logo, business cards, letterhead, etc.) that need to be incorporated or that can be provided as brand representation?
13. Will you be using existing brand colors? Do you have a color scheme you’d like to use?
14. In addition to the Home Page, what will be your other content pages? (About Us, Services, Products, Press Release, Blog, Links, Location, Contact Us, Directions, Site Map, etc.)
15. When someone looks at your Website, what words would you like people to associate with it? (fun, funky, conservative, trustworthy, informative, etc)
16. Is there a theme you’d like to use?
17. Do you have a specific style of design in mind?
18. Would you like a search engine on your website?
19. Would you like to sell products on your website? If so, are you already set up to accept credit card payments?
20. List the words your target audience will use to find you on the web.

Many of us have been hoping that it would go away. In Brett Tabke’s 5/18 Robots.txt entry, he echoed a sentiment that many, many webmasters hold on to as a hope:

What happens to all those Wavers that think [i]Getting Links = SEO[/i] when that majority of the Google algo is devalued in various ways? Wavers built their fortunes on “links=seo”. When that goes away, the Wavers have zero to hold on to.

The pertinent questions:

1. Will link building still be very important for rankings in the medium term?
2. When will link popularity be devalued in favor of other algo elements (that are less tedious, from a webmaster’s point of view)?

The answers:

1. Sorry, but link building is still going to be the SEO trump card for the foreseeable future.
2. I wouldn’t hold your breath for search engine algorithms to place less importance on link popularity until the Semantic Web arrives, or maybe when HTTP gets replaced by a new protocol. Because links are still the basic connector, the basic relationship, on the Web. And for the forseeable future they’re going to be the easiest way for a computer program to judge the importance and trustworthiness of a Web page.

What will happen to the way search algorithms score links is already happening. The Google algo has become much more elegant and advanced, devaluing staggering amount of links that shouldn’t count, and placing more emphasis on trusted links. And the trust and juice given by those links is then verified by elements like user data, domain age, and other relatively hard-to-spoof factors.

But please, don’t fool yourself. Links that should count are still the key to rankings (in Google, at least — and MSN and Yahoo! are only a few short years behind). In that spirit, Aaron and I have created our 101 Ways to Build (and Not Build) Links. (Yeah, it just so happened that there were exactly 101!)

Oh, and mad props to our inspiration, 131 Legitimate Link Building Strategies, one of the original authority documents on link building. It was just getting a bit rusty, that’s all (“Host your own Web Ring”?). Anyway, enjoy the update.

71 Good Ways to Build Links

Love for Lists

1. Build a “101 list”. These get Dugg all the time, and often become “authority documents”. People can’t resist linking to these (hint, hint).

2. Create 10 easy tips to help you [insert topic here] articles. Again, these are exceptionally easy to link to.

3. Create extensive resource lists for a specific topic (see Mr Ploppy for inspiration).

4. Create a list of the top 10 myths for a specific category.

5. Create a list of gurus/experts. If you impress the people listed well enough, or find a way to make your project look somewhat official, the gurus may end up linking to your site or saying thanks. (Sometimes flattery is the easiest way to strike up a good relationship with an “authority”.)

Developing Authority & Being Easy to Link At

6. Make your content easy to understand so many people can understand and spread your message. (It’s an accessibility thing.)

7. Put some effort in to minimize grammatical or spelling errors, especially if you need authoritative people like librarians to link to your site.

8. Have an easily accessible privacy policy and about section so your site seems more trustworthy. Including a picture of yourself may also help build your authority.

PPC as a Link Building Tool

9. Buy relevant traffic with a pay per click campaign. Relevant traffic will get your site more visitors and brand exposure. When people come to your site, regardless of the channel in which they found it, there is a possibility that they will link to you.

News & Syndication

10. Syndicate an article at EzineArticles, GoArticles, iSnare, etc. The great thing about good article sites is that their article pages actually rank highly and send highly qualified traffic.

11. Submit an article to industry news site. Have an SEO site? Write an article and submit to WebProNews. Have a site about BLANK? Submit to BLANKinformationalsite.com.

12. Syndicate a press release. Take the time to make it GOOD (compelling, newsworthy). Email it to some handpicked journalists and bloggers. Personalize the email message. For good measure, submit it to PRWeb, PRLeap, etc.

13. Track who picks up your articles or press releases. Offer them exclusive news or content.

14. Trade articles with other webmasters.

15. Email a few friends when you have important relevant news asking them for their feedback and/or if they would mind referencing it if they find your information useful.

16. Write about, and link to, companies with “in the news” pages. They link back to stories and blog posts which cover their developments. This is obviously easiest if you have a news section or blog. Do a Google search for [your industry + "in the news"].

17. Perform surveys and studies that make people feel important. If you can make other people feel important they will help do your marketing for you for free. Salary.com did a study on how underpaid mothers were, and they got many high quality links.

Directories, Meme Trackers & Social Bookmarking

18. This tip is an oldie but goodie: submit your site to DMOZ and other directories that allow free submissions.

19. Submit your site to paid directories. Another oldie. Just remember that quality matters.

20. Create your own topical directory about your field of interest. Obviously link to your own site, deeplinking to important content where possible. Of course, if you make it into a truly useful resource, it will attract links on its own.

21. Tag related sites on sites like Del.icio.us. If people find the sites you tag to be interesting, emotionally engaging, or timely they may follow the trail back to your site.

22. If you create something that is of great quality make sure you ask a few friends to tag it for you. If your site gets on the front page of Digg or on the Del.icio.us popular list, hundreds more bloggers will see your site, and potentially link to it.

23. Look at meme trackers to see what ideas are spreading. If you write about popular spreading ideas with plenty of original content (and link to some of the original resources), your site may get listed as a source on the meme tracker site.

Local & Business Links

24. Join the Better Business Bureau.

25. Get a link from your local chamber of commerce.

26. Submit your link to relevant city and state governmental resources. (Easier in some countries than in others.)

27. List your site at the local library’s Web site.

28. See if your manufacturers or retailers or other business partners might be willing to link to your site.

29. Develop business relationships with non-competing businesses in the same field. Leverage these relationships online and off, by recommending each other via links and distributing each other’s business cards.

30. Launch an affiliate program. Most of the links you pick up will not have SEO value, but the added exposure will almost always lead to additional “normal” links.

Easy Free Links

31. Depending on your category and offer, you will find Craigslist to be a cheap or free classified service.

32. It is pretty easy to ask or answer questions on Yahoo! Answers and provide links to relevant resources.

33. It is pretty easy to ask or answer questions on Google Groups and provide links to relevant resources.

34. If you run a fairly reputable company, create a page about it in the Wikipedia or in topic specific wikis. If it is hard to list your site directly, try to add links to other pages that link to your site.

35. It takes about 15 minutes to set up a topical Squidoo page, which you can use to look like an industry expert. Link to expert documents and popular useful tools in your fields, and also create a link back to your site.

36. Submit a story to Digg that links to an article on your site. You can also submit other content and have some of its link authority flow back to your profile page.

37. If you publish an RSS feed and your content is useful and regularly updated, some people will syndicate your RSS content (and some of those will provide links… unfortunately, some will not).

38. Most forums allow members to leave signature links or personal profile links. If you make quality contributions some people will follow these links and potentially read your site, link at your site, and/or buy your products.

Have a Big Heart for Reviews

39. Most brands are not well established online, so if your site has much authority, your review related content often ranks well.

40. Review relevant products on Amazon.com. We have seen this draw in direct customer enquiries and secondary links.

41. Create product lists on Amazon.com that review top products and also mention your background (LINK!).

42. Review related sites on Alexa to draw in related traffic streams.

43. Review products and services on shopping search engines like ePinions to help build your authority.

44. If you buy a product or service you really like and are good at leaving testimonials, many of those turn into links. Two testimonial writing tips — make them believable, and be specific where possible.

Blogs & the Blogosphere

45. Start a blog. Not just for the sake of having one. Post regularly and post great content. Good execution is what gets the links.

46. Link to other blogs from your blog. Outbound links are one of the cheapest forms of marketing available. Many bloggers also track who is linking to them or where their traffic comes from, so linking to them is an easy way to get noticed by some of them.

47. Comment on other blogs. Most of these comments will not provide much direct search engine value, but if your comments are useful, insightful, and relevant they can drive direct traffic. They also help make the other bloggers become aware of you, and they may start reading your blog and/or linking to it.

48. Technorati tag pages rank well in Yahoo! and MSN, and to a lesser extent in Google. Even if your blog is fairly new you can have your posts featured on the Technorati tag pages by tagging your posts with relevant tags.

49. If you create a blog make sure you list it in a few of the best blog directories.

Design as a Linking Element

50. Web 2.0-ify your site. People love to link to anything with AJAX. Even in the narrowest of niches, there is some kind of useful functionality you can build with AJAX.

51. Validate and 508 your site. This (indirect) method makes your site more trustworthy and linkable, especially from governmental sites or design-oriented communities. There are even a few authoritative directories of standards-compliant sites.

52. Order a beautiful CSS redesign. A nice design can get links from sites like CSS Vault.

Hire Help

53. Hire a publicist. Good old fashioned ‘PR’ (not PageRank) can still work wonders. Andy Hagans now offers a link baiting publicity service.

54. Hire a consultant. Yes, you can outsource link building. Just make sure to go with someone good. We recommend WeBuildPages, Debra Mastaler and, ahem, Andy Hagans.

Link Trading

55. Swap some links. What?! Did we really just recommend reciprocal link building? Yes, on a small scale, and with relevant partners that will send you traffic. Stay away from the link trading hubs and networks.

56. In case you didn’t get the memo — when swapping links, try to get links from within the content of relevant content pages. Do not try to get links from pages that list hundreds of off topic link partners. Only seek link exchanges that you would consider pursuing even if search engines did not exist. Instead of thinking just about your topic when exchanging links, think about demographic audience sets.

Buying Sites, Renting Links & Advertisements

57. Rent some high quality links from a broker. Text Link Ads is the most reputable firm in this niche.

58. Rent some high quality links directly from Web sites. Sometimes the most powerful rented links come direct from sites not actively renting links.

59. Become a sponsor. All sorts of charities, contests, and conferences link to their sponsors. This can be a great way to gain visibility, links, and a warm feeling in your heart.

60. Sell items on eBay and offer to donate the profits to a charity. Many charities will link both to the eBay auction and to your site.

61. Many search algorithms seem biased toward older established sites. It may be faster to buy an old site with a strong link profile, and link it to your own site, than to try to start building authority links from scratch.

Use the Courts (Proceed with Caution)

62. Sue Google.

63. Get sued by a company people hate. When Aaron was sued by Traffic Power, he got hundreds or thousands of links, including links from sites like Wired and The Wall Street Journal.

Freebies & Giveaways

64. Hold a contest. Contests make great link bait. A few-hundred-dollar prize can result in thousands of dollars worth of editorial quality links. Enough said.

65. Build a tool collection. Original and useful tools (and collections of tools) get a lot of link love. What do you think ranking for mortgage calculator is worth?

66. Create and release open source site design templates for content management systems like Wordpress. Don’t forget the “Designed by example.com” bit in the footer!

67. Offer free samples in exchange for feedback.

68. Release a Firefox extension. Make sure you have a download and/or support page on your site which people can link to.

Conferences & Social Interaction

69. It is easy to take pictures of important events and tell narratives about why they are important. Pictures of (drunk?) “celebrities” in your industry make great link bait.

70. Leverage new real world relationships into linking relationships. If you go to SEO related conferences, people like Tim Mayer, Matt Cutts, and Danny Sullivan are readily accessible. Similarly, in other industries, people who would normally seem inaccessible are exceptionally accessible at trade conferences. It is much easier to seem “real” in person. Once you create social relationships in person, it is easy to extend that onto the web.

71. Engaging, useful, and interesting interviews are an easy way to create original content. And they spread like wildfire.

30 Bad Ways to Build Links

Here are a few link buiding methods that may destroy your brand or get your site banned/penalized/filtered from major search engines, or both.

Directories

72. Submit your site to 200 cheesy paid directories (averaging $15 a pop) that send zero traffic and sell offtopic run-of-site links.

Forum Spam

73. List 100 Web sites in your signature file.

74. Exclusively post only when you can add links to your sites in the post area.

75. Post nothing but “me too” posts to build your post count. Use in combination with a link-rich signature file.

76. Ask questions about who provides the best [WIDGET], where [WIDGET] is an item that you sell. From the same IP address create another forum account and answer your own question raving about how great your own site is.

77. As a new member to various forums, ask the same question at 20 different forums on the same day.

78. Post on forum threads that are years outdated exclusively to link to your semi-related website.

79. Sign up for profiles on forums you never intend on commenting on.

Blog Spam

80. Instead of signing blog comments with your real name, sign them with spammy keywords.

81. Start marketing your own site hard on your first blog comment. Add no value to the comment section. Mention nothing other than you recently posted on the same subject at _____ and everyone should read it. Carpet bomb dozens of blogs with this message.

82. Say nothing unique or relevant to the post at hand. Make them assume an automated bot hit their comments.

83. Better yet, use automated bots to hit their comments. List at least 30 links in each post. Try to see if you can hit any servers hard enough to make them crash.

84. Send pings to everyone talking about a subject. In your aggregation post, state nothing of interest. Only state that other people are talking about the topic.

85. Don’t even link to any of the sites you are pinging. Send them pings from posts that do not even reference them.

Garbage Link Exchanges

86. Send out link exchange requests mentioning PageRank.

87. Send link exchange emails which look like an automated bot sent them (little or no customization, no personal names, etc.).

88. Send link exchange requests to Matt Cutts, Tim Mayer, Tim Converse, Google, and Yahoo!.

89. Get links from nearly-hidden sections of websites listing hundreds or thousands of off topic sites.

Spam People in Person

90. Go to webmaster conferences and rave about how rich you are, and how your affiliates make millions doing nothing.

91. Instead of asking people what their name is, ask what their URL is. As soon as you get their URL ask if they have linked to your site yet and if not, why not.

Be Persistant

92. Send a webmaster an alert to every post you make on your website.

93. Send a webmaster an email every single day asking for them to link to your website.

94. Send references to your site to the same webmaster from dozens of different email accounts (you sly dog).

95. If the above do not work to get you a free link, offer them $1 for their time. Increase your offer by a dollar each day until they give in.

Getting Links by Being a Jerk

96. Emulate the RIAA. When in doubt, file a lawsuit against a 12-year-old girl. (Failing that, obtain bad press by any means necessary.)

97. Steal content published by well known names. Strip out any attribution. Aggregate many popular channels and just wait for them to start talking about you.

98. Send thousands of fake referrals at every top ranking Web site, guaranteeing larger boobs, a 14-inch penis (is that length or girth?), or millions of dollars in free, unclaimed money.

99. Wear your URL on your t-shirt. Walk or drive your car while talking on a cell phone or reading a book. When you run into other people say “excuse you, jerk”.

100. Spill coffee on people or find creative ways to insult people to coax them into linking at your site.

101. Sue other webmasters for deep linking to your site. Well, this is more “hilariously dumb” than it is a “bad linking practice”.

The way we look at pages as we design them is quite different from how they’re used in the real world.

To create designs that work in the real world, we must appreciate the way they’ll really be used.

How designers look at web pages

• We appreciate balance, depth, richness, and surprises
• We enjoy looking at designs
• We stare long and hard at the complete screen

How real people use web pages

• They move quickly because they don’t like looking at the screen
• They’re impatient – they tend to click the first promising link, and often don’t wait for pages to finish loading
• They don’t like to read, scanning text quickly for clues
• They’re looking for things to help them do what they want to do

These are fundamental and massive differences!

The way that we, as designers, even approach web pages is almost alien, compared to what goes on in the real world. That’s probably the main reason why so many web sites are badly designed.

Whenever you or I look at a design (or anything), our perception changes. Most importantly, we really look, as though we’re looking at a work of art.

We start to notice subtle differences that we wouldn’t have seen at first. We start to appreciate the play between different colours, textures and layers. If we look long enough, we’ll stop seeing. As the cliché goes, we “Can’t see the wood for the trees”.

Implications for Usability

In order to create effective web designs, we have to be sympathetic to web users. That involves getting smart in three key areas:

1. The environment of real-world web use
2. The habits users adopt in order to cope
3. The things we can do to help users browse successfully, smoothly, and cheerfully

These three things pretty well sum up ‘Web design from Scratch’. The rest of the Basics section deals with the first two areas: the web browsing environment, and the habits of web users.

How to design for the web

We must design for the way people actually use the web (not how we think they should)

Once we fully acknowledge the way people really browse the web, we can get smart and positively design our sites to help real-life users, and avoid all the common mistakes that make life difficult for them.

In this section, you’ll learn techniques that help you discover your own goals and gain insight into what your target audience really wants.

If you’re working on a project, this section will help you get a clear picture of your purpose, understand the key goals of your target users and start to visualize a high-value solution that ensures everybody wins.

All web sites are built in response to many needs

Fundamentally, the web is an information medium. People publish stuff – in any medium – in response to a need for information. Success depends on fulfilling those needs.

Note that information can be ‘hard’, like flight times between London and Boston, or ’soft’, such as an impression about the quality of a company, product or service.

Your site may have information that people want, you may have information that you want them to have that they don’t necessarily want, or you may want to get information for them. Your site may be a way to pass information between different consumers. (Or all of these things at the same time!)

It’s vitally important to appreciate that all kinds of web sites try to resolve multiple needs. The publisher must have a need which drives them to publish (to earn money, to gather information, to promote a brand). The site’s visitors must have a need (to earn money, to succeed at their work, to be entertained).

Behind all these needs are goals that drive our desires and behaviour. It’s our goals that drive us to use web sites, to buy products and use services.
Pursuit of goals drives all behaviour

People visit web sites because they want to achieve something, a certain state, usually having got something or having done something.

As a commercial web site publisher, your business goals (strategic or tactical objectives) drive everything you do.

It’s your goals that influence whether you, as a web user, click on a particular link or take the time to look around a web page.

No-one goes on shopping sites for the fun of using the site’s interface. We do it to find bargains or to buy specific products. Those finds help us to feel a certain way (smart, fashionable, relaxed, excited). The site is simply a means to an end.
Case study: booking train tickets

There are lots of web sites that let me order train tickets, but that’s not the goal I seek to reach when I use those sites.

I usually order train tickets late at night for travel the following morning. My goal is to get to sleep as quickly as possible relaxed in the knowledge that my ticket will be ready for me when I get to the station the next day, and I’ll achieve that goal by ordering my train tickets quickly and securely, and getting feedback that my order has gone through successfully.

Advertisers have long known that lifestyle choices drive most consumer spending decisions, from clothes to cars to bottled water. That’s why advertising uses images of possible lifestyle states, goals that consumers may access through buying.

Goal-oriented design is the process of designing specifically and consciously to enable users to achieve their goals.